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The LHT IT Management & Support Service Line provides our clients with peace of mind knowing that their IT infrastructure is being properly managed, while also ensuring their employees have functioning computers and other workstation hardware at all times. To provide this service to our clients, we have to consider these two areas:
Management of a Corporate Infrastructure
- Network Servers
- Routers/Switches
- Data Backups
- Security
- Disaster Recovery Planning
- Three Year Technology Plan
- Software Licenses
- Asset Management
Support of a Corporate Infrastructure
- Help Desk Services
- Desktop Maintenance and Repairs
- Server Maintenance and Repairs
The LHT Network Engineering Service Line provides our clients with analysis, consultation, design, implementation, installation, configuration, maintenance, support, and troubleshooting of data communications, storage, and processing equipment. The Network Engineering Service Line has vast experience in all facets of network connectivity and brings the experience of providing effective, scalable solutions for businesses large and small in nearly every industry. Our capabilities include:
- Server maintenance and consolidation
- LAN/WAN design, configuration and administration
- Network administration
- System integration
- Internetworking connectivity
- Security modeling and design
- Backup power supply analysis and integration
- A+ certified desktop and user application support
- Certified Novell engineers and administrators
- Microsoft Certified Professionals
- Certified Citrix administrators
- Integrated voice, data and video
- Certified Cisco administrators with wireless specialization
All of our network engineers have one or more of the following certifications: MCNE, MCSE, CNE, CCNA, CNA, MCP, CCA, CCSP and/or CCEA.
The LHT Security Service Line identifies areas of potential threat to our client's network and other IT environments and develops appropriate responses to those threats. Appropriate responses will begin with either an internal, external or a full security audit. The security audit will help in evaluating and addressing each area's security requirements and determining which solutions will work best, taking into consideration a solution's performance, scalability, and resiliency. Areas of specific focus of the Security Service Line are centered around the following:
- Securing Connectivity
- Perimeter Security - Firewalls and VPNs, Truster, OS and Intrusion Detection.
- Intrusion Protection
- Policy Development
- Risk Assessment
- Security Testing and Evaluation
- Disaster Recovery
- Access Management - SSO/Authorization and Authentication.
- Security/Vulnerability Management - Data Integrity, Vulnerability Scanners, Policy Management, Security Alert Services, and Computer Forensics.
- Content Security - involves the implementation of Antivirus and Web/E-mail filtering software.
The Database Administration Service Line provides services in two main categories: Database Development services and Database Management services.
Our Database Development Services provide the necessary database expertise to a custom software development project. The services are provided in the context of project deliverables and based on timelines of project milestones.
Our Database Management Services provide support for existing databases, or for the creation of new databases unrelated to a custom software development project. Database Management services are appropriate and available in all database environments for the duration of a project and beyond. They include ongoing support for Oracle, SQL Server and DB2 instances for all development, test, pre-production and production environments.
Additionally, the LHT Database Administration Service Line offers clients key services in database administration and management in these areas:
- Performance Tuning
- Disaster Recovery
- Database Monitoring Using Commercial Monitoring Tools
- Proactive Management
- 24 x 7 x 365 DBA Support
- Provide Service Level Metrics
- Other Services
The Database Administration Service Line is significantly different from the Software Engineering Service Line in that software developers should focus on the building of user interfaces, data acquisition, reporting, and end-user support. Database Administrators (DBAs) on the other hand are concerned with system performance, data backup and recovery, security/access permissions, and object creation.
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